Here’s a draft write-up you can use to communicate this issue to a customer, a bank, or your internal team, depending on who the recipient is.
To release it, I just need to verify that you made this charge. Can you confirm the last four digits of your card and the amount? Once confirmed, I’ll approve the transaction and your card will work normally again.” Here’s a draft write-up you can use to
Once you confirm this transaction is legitimate, we will release it for processing and restore full access to your card. or your internal team
[Date] Customer: [Name / Account #] Merchant: [Name] Amount: [Amount] Here’s a draft write-up you can use to
Dear [Customer Name],