Job Title: [e.g., Customer Support Specialist]
[DD/MM/YYYY]
[Name / Role] Purpose of this Sheet This document identifies the essential elements of a job—specific knowledges, skills, abilities, behaviors, and other characteristics (KSAOs)—required for successful performance. Each element is defined and rated for relevance, level required, and method of evaluation. Element Categories (Select one per element) | Code | Category | Description | |------|----------|-------------| | K | Knowledge | Organized body of information (e.g., accounting principles, safety regulations) | | S | Skill | Proficiency in performing a task (e.g., typing 60 wpm, using Excel) | | A | Ability | Underlying capacity (e.g., spatial reasoning, verbal fluency) | | B | Behavior / Attitude | Work style, motivation, interpersonal approach (e.g., teamwork, integrity) | | O | Other | License, certification, physical requirement, etc. | Job Elements Table | Element ID | Category | Element Name | Definition / Behavioral Indicators | Relevance (Essential / Desired) | Minimum Level Required | Evaluation Method(s) | |------------|----------|--------------|--------------------------------------|--------------------------------|------------------------|----------------------| | JE-01 | [K/S/A/B/O] | [e.g., Technical Writing] | [e.g., Writes clear, concise internal and client-facing documentation with correct grammar and logical flow] | Essential | Proficient | Work sample, written test | | JE-02 | [K/S/A/B/O] | [e.g., Conflict Resolution] | [e.g., De-escalates tense customer interactions; finds mutually acceptable solutions without escalating to manager] | Essential | Intermediate | Role-play, behavioral interview | | JE-03 | [K/S/A/B/O] | [e.g., Attention to Detail] | [e.g., Consistently catches data entry errors; follows checklists without omission; reviews own work] | Essential | High | Past performance review, error-rate data | | JE-04 | [K/S/A/B/O] | [e.g., Knowledge of OSHA Standards] | [e.g., Can identify and apply relevant 29 CFR 1910 standards to daily operations] | Desired (for promotion) | Foundational | Multiple-choice exam, certification proof | | JE-05 | [K/S/A/B/O] | [e.g., Physical Stamina] | [e.g., Stands for 6+ hours per shift; lifts up to 50 lbs unassisted] | Essential | Meet threshold | Physical capacity test, observation | Element Scoring & Justification (for HR / Analysts) For each element, you may attach a Justification Note :
[e.g., Client Operations]
