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When the phone vibrates, release the Power button but continue holding the Volume Up and Volume Down keys.
Once completed, the phone will restart and show the initial setup screen, just like when it was new. Use this if the phone is stuck on the logo, won’t start, or you forgot the password.
Here’s a clear, step-by-step guide you can use or share: Resetting a BlackBerry 10 device (such as the Z10, Q10, Z30, Classic, Leap, or Passport) erases all user data and restores the phone to its original out-of-box state. There are two main methods: a software reset from within the OS, and a hardware key method if the device won’t boot. Method 1: Reset from Settings (Device Boots Normally) Step 1: Back up your data (optional but recommended). Connect your BlackBerry to a computer with BlackBerry Link or use a local backup to an SD card.
Ensure the device is powered off completely.
On the device, go to Settings → Security and Privacy → Security Wipe .
When the phone vibrates, release the Power button but continue holding the Volume Up and Volume Down keys.
Once completed, the phone will restart and show the initial setup screen, just like when it was new. Use this if the phone is stuck on the logo, won’t start, or you forgot the password.
Here’s a clear, step-by-step guide you can use or share: Resetting a BlackBerry 10 device (such as the Z10, Q10, Z30, Classic, Leap, or Passport) erases all user data and restores the phone to its original out-of-box state. There are two main methods: a software reset from within the OS, and a hardware key method if the device won’t boot. Method 1: Reset from Settings (Device Boots Normally) Step 1: Back up your data (optional but recommended). Connect your BlackBerry to a computer with BlackBerry Link or use a local backup to an SD card.
Ensure the device is powered off completely.
On the device, go to Settings → Security and Privacy → Security Wipe .