Select Confirm or OK .
Select Reset Options or Factory Reset .
Release the Power button when the Safaricom/Neon logo appears, but keep holding Volume Up until the Recovery Mode screen (blue/green text menu) appears. How to Factory Reset SAFARICOM Neon Ray Pro
Would you like a simplified version (with just pictures/key presses) or the ADB (Android Debug Bridge) factory reset command for developers?
Navigate to Settings (gear icon).
Enter your phone’s lock code (default is usually 0000 or 1234 ).
Scroll down and select Device (or "Phone Settings" depending on firmware version). Select Confirm or OK
Press the Power button to select it.
Use the Volume Down key to navigate to Wipe data/factory reset . How to Factory Reset SAFARICOM Neon Ray Pro
Navigate to Yes — delete all user data and press Power.